Market Research
Ask the right questions
We ask the right questions, find the appropriate answers and then translate those findings into actionable and useful results for our clients.
Quantitative Methods
Go Beyond Counting Numbers
Quantitative Consumer Research
Quantitative customer research, the companion discipline to qualitative, provides data that can animate and inspire, prove business cases, solve problems and uncover opportunity.
Brandtel's customer research analysts go beyond simply describing the data. We explore the hidden relationships and patterns within data sets and interpret the results, painting multiple portraits of a landscape or a segment that are the most true to life and the most actionable.
We use design thinking principles to ensure our research is asking questions that matter and delivering insights that will truly make a difference. Our human-centered, iterative approach to uncovering consumer’s thoughts, feelings and experiences allows us to build more accurate and mobile forward survey instruments with resonance.
Qualitative Methods
Qualitative Consumer Research
Go Beyond Describing Data
Quantitative customer research, the companion discipline to qualitative, provides data that can animate and inspire, prove business cases, solve problems and uncover opportunity.
Brandtel's customer research analysts go beyond simply describing the data. We explore the hidden relationships and patterns within data sets and interpret the results, painting multiple portraits of a landscape or a segment that are the most true to life and the most actionable.
We use design thinking principles to ensure our research is asking questions that matter and delivering insights that will truly make a difference. Our human-centered, iterative approach to uncovering consumer’s thoughts, feelings and experiences allows us to build more accurate and mobile forward survey instruments with resonance.
Apply The Correct Framework
The choice of methodology is a crucial one and should be driven by your research question. We apply the appropriate framework that will maximize value-added insights.
How we help
Consumer research methods
- Surveys
- Focus Group Facilitation
- In-Depth Interviews
- Ethnography
- Online Bulletin Boards
Through focus group research, a controlled interview of a small group of target consumers moderated by one of our skilled focus group facilitators, we help your business understand consumer sentiments from a sociological perspective. Our team facilitates focus groups in-person and online through online focus group research practices.
Having conducted focus groups for consumer goods, beauty, pharmaceutical, advertising, politics, alcohol and a variety of other industries, our focus group moderation expertise have provided businesses with insightful market research solutions to drive more thoughtful design processes.
A great way of gathering detailed information and deep insights whilst building a rapport with your existing and potential customers, is to conduct In-depth Interviews (IDI).
Our incisive research techniques aid our expert team of anthropologists in conducting one-on-one In-depth Interviews in-person, over the phone through market research techniques and online in an age where webcam IDI are in popular demand.
Our In-depth Interview research methodology whether conducted in-person or through telephone interviews, provides a powerful mechanism to gain actionable insights into your business’ consumer base.
The advantages of In-depth Interviews in research allow our expert social scientists to push the boundaries in market research analysis by employing social listening skills, with an open-minded, flexible and responsive approach. For a more Ethnography research based approach, we also conduct in-home IDIs.
Creating an ongoing discussion with appropriate participants for a set amount of days for up to two weeks, Online Discussions or Bulletin Boards overcome the constraints of time zone limitations and allows for greater geographical reach. Allowing participants to answer set questions at their leisure in an asynchronous manner, helps gather more in-depth and rich insights. This is ideal for Home Use Testing, Diary Studies and Creative Testing.
There’s no need to fret about questions like ‘How do you start an online discussion?’ when you entrust your business’ Bulletin Board market research to our team of social scientists. We’ve created a streamlined workflow for the initiation of online discussions, the development of Bulletin Boards and we also meticulously monitor consumer interactions on online platforms as they post comments, answer questions, retrieve and send files relating to your business’ product or service.
How we apply our research
Market research techniques
- Market Analysis
- Path-to-Purchase Analysis
- Product Development
- Customer Loyalty
Customer Needs Analysis
Tap into the unique needs of your customers beyond the surface.
Competitive landscape
Explore the intricacies of your competitors to better position your brand.
Brand Tracking
Measure how easily you solve a customer problem and satisfy a customer need.
Purchase Drivers
Statistically determine the factors influencing a consumer's purchase decision.
Ad Testing
Empirically test the effectiveness of your collateral with your target market.
Journey Mapping
Measure how easily you solve a customer problem and satisfy a customer need.
Concept Testing
Determine how well your product or service resonates with your market prior to a substantial investment.
Feature Optimization
Determine how to best enhance your product or service's feature set for greater appeal.
Price Sensitivity Analysis
Determine the optimized price point for your offering.
User Experience (UX)
Assess how well your user experience resonates with your target base.
Customer Experience (CX)
Take a deep dive into the ideal experience your customers seek.
Customer Satisfaction
Simply determine the satisfaction of your customers.
Net Promoter Score®
How likely is it that your customers would promote your brand?